We do not use "no refunds" and do not promise an unconditional full refund after individual work has started.
Payment method
- Bank transfer by invoice — refund to the payer by agreed bank details after review.
- Card (after acquiring) — refund via the acquirer (Octobank) to the original card; no cash refund of card payments.
Order states
- Not started — refund minus incurred non-refundable costs.
- Diagnostics done / work started / stage completed — actually performed work is accounted for.
- Third-party services purchased — agreed non-refundable costs are not returned.
- Result delivered / accepted — no refund except a confirmed defect.
To request a refund: email alexey@shirokovdeustechnology.com with the order number; we register, review and calculate the amount. Refund term is set by the contract and the acquirer's rules.
